Chapter 1 Vision and Quick Victories

     First of all, I just noticed some things and I wanted to make few comments about the layout of the book. The book follows a similar pattern. It goes on to explain what makes a good leader followed by examples from real life (Tylenol, Intel and etc.). I felt that was very effective in gaining a better understanding about what exactly defines a successful leader.
     

www.alyb.org 

   September 2013  
     
     The whole James Burke and the Tylenol story reminded me of how McDonald faced a similar difficult decision. A woman in Singapore bought a Sausage McMuffin from McDonald. As she bit into it, she thought she saw a baby lizard's tail dangling from her patty. The woman also asked her mom and her mom confirmed that it was a "newborn lizard." Of course, the woman was pretty disgusted and she posted about it on McDonald's Singapore's  Facebook page along with a photo. This incident gathered some attention from other Facebook users. There were 110 comments made on this Facebook post. After seeing the photo, an administrator from McDonald's Facebook page politely replied, "We would like to assure you that food quality and safety is of utmost importance to us and we will be investigating this matter." That said, a McDonald’s employee immediately collected the burger from the woman to be sent for a laboratory test. On September 6th,  McDonald's Singapore posted the laboratory test results showing that the supposed lizard's tail in one of its patty was in fact a chicken blood vein. As you can see, McDonald handled this difficult situation very well. They were polite toward their customer and they were quick to handle the problem. After receiving a clear explanation, the woman actually thanked McDonald for their attention and taking the burger for testing. The two factions came to terms. McDonald is still in business. If we think about this, McDonald and Tylenol are similar in that they both survived their rough times based on their good judgment.